Refund policy

Chef Shay’s Signature Seasonings – Return & Refund Policy

Thank you for supporting Chef Shay’s Signature Seasonings!

Due to the nature of our food products, all seasoning sales are final. We do not accept returns or exchanges on opened or used products for food safety reasons.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and clear photos of the product and packaging so we can review your request.

If your claim is approved, we will provide one of the following:

• A replacement product, or
• A refund to your original payment method.

Lost Packages
Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. If your package is lost in transit, please contact us, and we will work with the shipping carrier to help resolve the issue.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled.

Processing Time
Please allow up to 4 business days for your order to be prepared before shipment. You will receive a shipping confirmation email with tracking information once your order has been shipped.

If you have any questions about your order, please contact our customer support team. We appreciate your business and thank you for choosing Chef Shay’s Signature Seasonings!